Delivery & Returns
Venecia Blinds Company will only deliver your products to the address stated on your order. You need to provide an active email address, mobile number, and an alternative number to ease the contact procedures during the delivery.
All deliveries are door-to-door. The delivery address must be in Egypt. This is the contact delivery address and cannot be changed.
*Additional fees are applicable to deliveries outside of Cairo and will be determined and added to the fees once the location is entered upon placing an order.
Deliveries take place within 3 business days from the order confirmation through SMS and email. If you are not available to receive your order accordingly, you need to contact us 24 hours before the set delivery.
If an uncollected delivery is returned to Venecia Blinds Company, we will not pay additional delivery costs. We will contact you to arrange payment for re-delivery.
If a delivery is delayed due to circumstances outside of Venecia Blinds Company’s control, we will do our best to keep you informed of the situation.
If your address is hard to find, or you live in a remote area, please include as much detailed information as you can in the dedicated area. This will help reduce any possible delays.
On completion of an order, you will immediately receive a confirmation SMS and email/tax invoice stating that your order is successfully places and that you will receive it in the selected date you requested upon order placement. This is your proof of purchase and should be kept for your records.
In the unlikely event of a warranty claim, we will require your original tax invoice. If you do not receive an email correspondence from Venecia Blinds Company after confirming an order, please call us immediately to confirm that we have received your order and all your details are correct.
Since the purchased products are specially tailored to the specifications set out by The Client, Venecia Blinds Company holds a “No Return, No Exchange” policy unless in the event that there is a warranty issue or fault with your product purchased through the website.
Venecia Blinds Company will organize the replacement of the damaged or faulty product IF reported within a maximum period of 3 days.
The Client shall incur no further costs (within the accepted return period mentioned above). This excludes products that have been incorrectly measured, products ordered in the incorrect color or if you have simply changed your mind.
Production usually begins the next business day after an order has been placed. Therefore, changes to an order or cancellations can only normally be made if Venecia Blinds Company is contacted within 24-hours of the order being placed.
Venecia Blinds Company offers a full year manufacturer’s warranty on all products. The warranty period starts from the date of delivering the product. The warranty covers manufacturer’s faults that may arise during normal use of the product. In the event that a warranty claim needs to be made, contact us either by phone (01061946666) or email (orders@veneciaegypt.com). In most cases, photo or video evidence of the faulty goods will be required. Venecia Blinds Company consultant will explain how to obtain a repair or replacement product.
Mistreating Venecia Blinds Company’s products may void your warranty. This includes (but not limited to):
- Any act which alters the mechanism of the product
- Re-sizing the product
- Painting or staining the product
- Allowing pets or children to damage components
- Exposing to water, sunlight, chemical detergents (opposing to usage and cleaning instructions)
- Installing indoor products in an outdoor setting
- Cutting cords
- Incorrect installation
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